Guest Services - Naples Zoo at Caribbean Gardens

Guest Services

Wheelchair Accessibility

Naples Zoo has restrooms accessible for those with disabilities in the main gift shop as well as by the giraffe exhibit and Black Bear Hammock.

The main path through the garden is almost a mile in length and is paved. There are also paved walkways leading to most exhibit viewings. Wheelchairs may be taken into the Safari Canyon theater where there are wheelchair-reserved spaces in the front row. Click here for a zoo map.

For the safety of our guests in wheelchairs during boarding of the Primate Expedition Cruise, wheelchairs may not be accommodated on the catamarans due to varying levels of the lake. Similar to many rides at attractions, guests in wheelchairs must leave the chair on the dock and transfer into one of the seats on the boat.


Please rent your wagon or wheelchair at the zoo gift shop counter. Rentals are limited and are on a first-come/first-served basis.

Wheelchair Rentals: $12 plus tax

Wheelchairs are push only- not electronic. Please keep in mind that a second person may be required who is physically able to push the wheelchair on the paved paths. Please rent your wheelchair at the zoo gift shop counter. Rentals are limited and are on a first-come/first-served basis.

Children's Wagon Rentals:  $12 plus tax

All rentals are on a first-come/first-served basis. For general safety, wagons are to remain outside the Safari Canyon Theater and onshore while you come aboard the Primate Expedition Cruise. (Sits two children)

Service Dog Information

In compliance with the Americans with Disabilities Act's requirements on service animals, fully trained service dogs are welcome. It is our intent for all guests to safely enjoy the zoo's experiences while being responsible stewards of the rare animals in our care, including rules set by the USDA Animal Welfare Act. Because of this, we have some considerations where the presence of a service dog poses a safety threat to our staff or the animals. We recognize that these guide dogs are highly trained and reliable. These considerations are based on the exotic animals' reactions, not the guide dog's actions or responses.

Please download and review our Service Dog Policy which details the sensitive areas. (Click here to view the policy in Spanish.) To expedite your entry, feel free to fill this in and email it in ahead of time with the date of your visit or bring it with you. This is also available at the gate. As a lover of animals and a zoo supporter, your understanding is greatly appreciated as Naples Zoo carefully makes decisions for both your safety and enjoyment along with the welfare of our wonderful animals.

Click here for full page PDF of this general information.

Baby Changing Facilities

Additionally for guests with little ones, Baby Changing Stations are located in both men's and women's restrooms.


Guest Photos

Did you forget to purchase your photos during your visit to Naples Zoo? Visit for more information.

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