- Full Outdoor Experience - Including Outdoor Entry & Exit
- NEW HOURS 8:30 am to 4:00 pm, with last entry at 2:00 pm
- Limited Capacity
Now In Phase Two!
To fully provide for the safety of guests, Zoo staff and the animal collection and comply with all federal, state and local requirements and recommendations for strict social distancing, Naples Zoo will maintain timed entries, limited capacity and online ticketing. All guests, including Naples Zoo members, must reserve a timed ticket online by choosing a day and time to visit. Zoo members do not have to pay for these tickets as they are included with a Naples Zoo membership, but timed tickets are needed to help the Zoo maintain our limited capacity guidelines.
You will need your MEMBER ID number to reserve tickets. If you don't know your Member ID, email email@example.com. The number does not begin with 00 and it is NOT the number on the back of your member card.
Naples Zoo will not be increasing the number of people allowed to enter the Zoo per time slot. Only 100 tickets will be sold per time slot. To date, Naples Zoo has not sold out any of the 100 person time slots. Face masks are also strongly encouraged to protect our community, staff, and our animals.
Naples Zoo has opened additional features, including shows in Safari Canyon, Primate Expedition Cruises and Meet-The-Keeper Talks. Safari Canyon can seat up to 400 guests, however, the capacity will be limited to 80 guests to allow for enough space to safely separate by 6 or more feet. Zoo staff will be sanitizing high touch point areas between shows. The playground will be re-opened. However, it will be closed daily from 11:30 am to 12:00 pm for cleaning. Primate Expedition Cruise will be opened with limited capacity for social distancing. The Zoo will also maintain a separate outdoor entrance and exit, as well as an outdoor gift shop.
Rain, Rain, Go Away! If the Zoo has to close due to inclement weather during the time of your scheduled visit, you will receive an email with information to reschedule your visit.
Things to Know For your Phase Two Zoo Experience
- Click here to view Zoo map.
- The giraffe exhibit area and feeding station will also be closed for the summer, while undergoing a major and much needed renovation.
Preparing for your Visit
- Please try to arrive 5-10 minutes prior to your timed entry. Being prompt to your timed entry allows us to best maintain our ability to provide guests with the safest Zoo visit possible.
- If you are late for your selected timed entry, we will do our best to accommodate you. But, if you are late, we cannot guarantee that your access to the Zoo will be immediate.
- We have established two distinct areas, with appropriate social distancing markers, for visitors to wait to be admitted for their timed entry. Guests will not be allowed to enter the waiting areas more than 30 minutes prior to their timed entry. If you arrive earlier than 30 minutes, we ask that you wait in your vehicle until directed otherwise.
During your Visit
- Please remember the CDC social distancing guidelines to stay a minimum of 6 feet away from other Zoo guests who are not in your immediate household, especially around animal exhibits.
- Consistent with CDC recommendations, we encourage guests to bring face masks, but face masks are not required to enter and visit the Zoo.
- The Zoo has installed hand sanitizing stations. But we still encourage guests to bring their own hand sanitizer for their visit for convenience and safety reasons.
- Please consider bringing your own water and food. Wynn’s Café (near the main entrance) will be open for cold beverages only. Water fountains will not be available. But guests will have access to and be able to use the Zoo’s water bottle fill-up stations. You must show your membership card at Wynn's Café and the Gift Shop to receive your discount.
- If you are sick or running a fever on the day of your scheduled visit, we ask that you postpone your visit for another day. Simply contact the Zoo and we will work to re-schedule you to another date and time.
As the federal government’s reopening phases continue, we will be monitoring the process carefully and will eventually open more features of the Zoo when appropriate.
When Does My Membership Expire?
All memberships have been extended by the number of days the Zoo was closed.
If you have any questions, please contact us at firstname.lastname@example.org or call 239-262-5409 ext. 135.