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Naples Zoo Phase One Reopening - Opened by Timed Online Ticket Only

Naples Zoo is excited to announce Phase One Reopening Plans offering timed online tickets to the general public starting Friday, May 22nd, with new hours of operation from 8:00 am to 4:00 pm.

The Zoo experience will be modified to fully provide for the safety of guests, Zoo staff and the animal collection and comply with all federal, state and local requirements and recommendations for strict social distancing. The experience will be different, but it is still the same nationally accredited Zoo and garden offering a safe, outdoor experience for children and families in the Southwest Florida community.

All guests, including Naples Zoo members, will be required to reserve a timed ticket online. Realizing the challenging financial circumstances many are facing, the Zoo is offering the community a temporary discount for admission. Adult Zoo tickets are currently $12.00 and child Zoo tickets are $6.00. As always, guests 2 years old and younger receive free admission. Zoo members do not have to pay for these tickets as they are included with a Naples Zoo membership, but timed tickets are needed to help the Zoo maintain their limited capacity guidelines.

 “We are eager to welcome guests back and happy to offer a temporary discounted price for families to come out and enjoy a contactless entry to our beautiful accredited Zoo and historical garden,” said Jack Mulvena, Naples Zoo President and CEO.  “We have had to take our mission to a digital platform during our closure, but we are very excited to inspire guests of all ages to respect, value and help conserve wildlife and our natural world in person at the Zoo.”

Naples Zoo will manage admissions so that no more than 300-400 visitors are inside the Zoo at any one time.  If and when needed, the Zoo will incrementally increase admissions as it is determined that visitors are appropriately distancing themselves.

PHASE ONE NAPLES ZOO EXPERIENCE

Naples Zoo staff has established a one-way only path through the Zoo.  In addition, the following Zoo features will be unavailable: Safari Canyon Theatre shows, Primate Expedition Cruises, Meet the Keeper talks and access to the Zoo’s new children’s playground. The giraffe viewing area is also closed as it is undergoing a major renovation. 

As the federal government’s reopening phases continue, Naples Zoo will be monitoring the process carefully and will eventually open more features of the Zoo when appropriate.

During Phase One, Naples Zoo will not be able to honor pre-paid tickets, rain checks or complimentary tickets.  This is a necessary step to ensure we maintain capacity limits for the safety of our guests, staff, and animals.

For more information and to purchase discounted timed tickets visit napleszoo.org or call 239-262-5409.

Naples Zoo is providing the following suggestions for Zoo visitors regarding their arrival and visit.

ZOO GUEST ARRIVAL

  • Please try to arrive 5-10 minutes prior to your timed entry.  Being prompt to your timed entry allows Naples Zoo staff to best provide guests with the safest Zoo visit possible.
  • If you are late for your selected timed entry, the Zoo will do their best to accommodate you. But, if you are late, they cannot guarantee that your access to the Zoo will be immediate.  
  • Naples Zoo has established two distinct areas, with appropriate social distancing markers, for visitors to wait to be admitted for their timed entry.  Guests will not be allowed to enter the waiting areas more than 30 minutes prior to their timed entry.  If you arrive earlier than 30 minutes, the Zoo asks that you wait in your vehicle until directed otherwise.

DURING YOUR VISIT

  • Please remember the CDC social distancing guidelines to stay a minimum of 6 feet away from other Zoo guests who are not in your immediate household, especially around animal exhibits.
  • Consistent with CDC recommendations, Naples Zoo encourages guests to bring face masks, but face masks are not required to enter and visit the Zoo.
  • The Zoo has installed hand sanitizing stations.  But still encourages guests to bring their own hand sanitizer for their visit for convenience and safety reasons.
  • Please consider bringing your own water and food. Wynn’s Café (near the main entrance) will be open for cold beverages only.  Water fountains will not be available.  But guests will have access to and be able to use the Zoo’s water bottle fill-up stations.
  • If you are sick or running a fever on the day of your scheduled visit, the Zoo asks that you postpone your visit for another day.  Simply contact the Zoo to re-schedule to another date and time.

 

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